Q: How can I place an order?
A: You can place an order through our website. Our website is just like other online shopping malls. Register an account, select the product, choose the size and color, and select the customization information you need. Then fill in the shipping address, make payment, and wait for us to ship.. Then you will receive your product.. If you use Amazon or any other online shopping website, we are no different from other online shopping websites. The only difference may be that you need to fill in the customization information you want. Or choose a transportation route that suits you. That's it.
Q: Why can't I receive the verification email?
A: If you are using cloud email, you will never receive a verification email. If you are using a different email, please take a look at your spam inbox. There is a high possibility that he will be in your spam folder. If you are neither using iCloud nor have any spam emails, you can try using a different email to register.
Q: Can't you help me pass the verification directly?
A: Not currently, my friend. The verified email is our final way of contacting you. If there is a problem with your order and we are unable to contact you, it is highly likely that your order will be delayed or even cancelled. It will delay both of our time. So verifying an email is a way for us to improve communication efficiency.
Q: Do you have a plus size jersey?
A: You can take a look at the product options, only a few products come in sizes xxxl and xxxxl. Everything is subject to the product options. If he can purchase the plus size, then he is an option to buy.
Q: How to customize products?
A: We can customize any customized product you need. Whether it's the name or the number. We can customize the numbers and names of active players, as well as legendary players. You can even customize some numbers and names that you like. You only need to submit the customization information you need in the customization information column. Include your name and number, and most importantly, indicate that you need an armband. Try to write it clearly and concisely. There is even an option to upload images under the customized information bar. You can upload pictures of the customized styles you need. We will make it according to your requirements. The maximum number of digits can only be three, and there should be a reasonable number of letters, depending on the style, not too many.
We will not print political slogans on our jerseys.
If your product customization options do not match the customization information in your message, we will make the product based on your message.
Q: Are the fonts and numbers the same as the original product?
A: Yes, our font and numbers are the same as those of the original product. We will determine the same number and font as the original product based on the jersey style you choose. Whether it's the current season's style or vintage jerseys. The font, patches, and numbers are all the same as the original product. However, it should be noted that some leagues have their own exclusive fonts. If you choose the league armband, we will print the league number and font for you. If you choose the Champions League armband, we will print the font and number for the Indo European Champions League. It should be noted that some special edition jerseys may have their own exclusive fonts. If you need an exclusive font, be sure to write it clearly in the remarks section, let us know your requirements, and upload pictures.
Q: Is transportation tax-free?
A: Jerseys are not ordinary products, we need to make them one by one. After you place your order, we will make and ship it to you as soon as possible. Under normal circumstances. Based on the quantity of goods in your order, we will ship the goods to you within 2-5 working days after you make the payment. If there are any issues with the products in your order or with the shipment, we will contact you via email. If you do not reply, it may cause a delay in the order, and we may also issue a refund directly to you. So please keep an eye on your email and keep in touch with us.
Q: How to view tracking numbers?
A: After we ship, the system will automatically send you an email with your tracking number. You can also use your username, email, and password to log in to our website. On your personal page. Click on the order number. Enter the order details page. Then check the status of your order. There is your tracking number on your order details page. It should be noted that. If you are using a special triangular transportation route, your package tracking number may change, and I will update the tracking number for you on the website. So please check it in a timely manner
A: You can check the updated status of your package on the following website.
Q: Why hasn't the tracking number been updated for many days?
A: frist，many of our transportation routes are triangle.The main purpose is to avoid tax problems.We need to first transport your package to a country and then ship it to you from that country. The timeliness may have some impact, but it can avoid many tariff issues. This process will waste some time, please be patient and wait. By the way.. If you are using a special triangular transportation route, your package tracking number may change. Please check your latest package tracking number on the order details page.Log in to your account.Then click on your order number, and you can see your order details page.There is the latest package tracking number there.
Q: How to modify an order?
A: If you need to modify your order, please contact us as soon as possible. Firstly, use the order internal messaging function to send us a message. Then contact our customer service and leave a message on WhatsApp. Anyway, please make sure to contact us within 24 hours after placing your order. If your product is already in production or shipping, then I cannot modify the order for you anymore.
Q: Can I return or exchange it after receiving it?
A: If there is a problem with the quality of the product, we can offer you a refund.
Q: Can it be wholesaled?
A: Hello, we welcome the intention of wholesale cooperation. You can click on the link below to view wholesale prices and cooperation methods;
Copyright © 2019-2025 KITGAGA.com All Rights Reserved.
